Shipping & Returns
Thank you for your understanding and support. If you have any questions, please contact our customer service team.
Shipping Restrictions:
We are unable to ship to P.O. Boxes. Please provide a valid street address for delivery.
Address Accuracy:
KandiebyKelly is not responsible for orders shipped to incorrect addresses due to entry errors. Please double-check your address before finalizing your order.
Returns and Refunds:
For safety reasons, we cannot accept returns or offer refunds for any purchased items. All sales are final.
Damaged Packages:
If your package arrives damaged, please send us photos right away so we are able to file a claim with USPS.
Policy Modifications:
KandiebyKelly reserves the right to modify this shipping policy at any time without prior notice.